Important Order Information

Please ensure that all spellings, colours, and other personalised details are correct before completing your order. Unfortunately, we cannot accept returns for orders due to mistakes made during the checkout process. To avoid any issues, double-check your selections carefully.

Return Policy for Personalised Items

We are unable to accept returns on personalised items. However, if your item arrives faulty, please contact us within 48 hours and include all relevant information and photos. We will be happy to assist you with any issues you may have.

Terms of service

By visiting, interacting with or using our services you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our services. 

ACCESS & ACCOUNT -
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the services on devices you own, purchase or manage. To use the services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

OUR PRODUCTS -

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

 ORDERS -

When you place an order, you are making an offer to purchase. Personalise ME reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Personalise ME confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Personalise ME may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and / or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

PRICES & BILLING -

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

We may offer, from time to time, promotions on the services that may affect pricing and that are governed by terms and conditions separate from these terms. If there is a conflict between the terms for a promotion and these terms, the promotion terms will govern.   You agree to provide current and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (I) the credit card information you provide is true, correct, and complete, (ii) you are duly authorised to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company and ( iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SHIPPING & DELIVERY -

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. 

INTELLECTUAL PROPERTY -

Our services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio and the design. The arrangement thereof are all owned by Personalise ME its affiliates or licensors and protected by copyright and other intellectual property laws.

These terms permit you to use the services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of , publicly display, publicly perform, republish, download, store or transmit any of the material on the services without our prior written consent. Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright or other intellectual property of Personalise ME.

All other names, logos, product and service names, designs, and slogans on the services are the trademarks of their respective owners.

PRIVACY POLICY -

All personal information we collect through the services is subject to our Privacy Policy. By using the services, you acknowledge that you have read this privacy policy’s.

FEEDBACK -

If you submit, upload, post, e-mail or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content you grant us worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display such feedback in any medium for any purpose, including for commercial use. We may for example use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the services and to perform our obligations and exercise our rights under the Terms of service.

You also represent and warrant that - you own or have all necessary rights to all feedback - if you have disclosed any compensation or incentives received in connection with your submission of feedback and your feedback will comply with these terms. We are and shall be under no obligation to maintain your feedback in confidence - to pay compensation for your feedback or respond to your feedback. We may but have no obligation to monitor, edit or remove feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornagraphic, or obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service.

You agree that your feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your feedback will not contain libellous or otherwise unlawful, abusive or obscene feedback, or contain any computer virus or other malware that could in any affect the operation of the services or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third- parties as to origin of any feedback you make and its accuracy. We take no responsibility and assume no liability for any feedback posted by you or any third parties.

ERRORS, INACCURACIES & OMISSIONS -

Occasionally there may be information on or in the services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice ( including after you have submitted your order).